Privacy policy of Below Zero Divers
What data we receive, what we do with it and what we do not.
Last updated: 12 November 2026
Who we are
This website belongs to Below Zero Divers, a PADI dive school on Koh Tao, Thailand. We are responsible for the data you give us through this website, WhatsApp or e-mail. Send any privacy questions to booking@belowzerodivers.com.
What this website does and does not do
- There are no forms on the site and you cannot create an account, so the site never asks you for personal data.
- The only cookies the site sets are Google Analytics cookies, and only if you agree to them.
- Fonts and photos are served from our own website, not from outside services.
Analytics with Google Analytics
To see which pages visitors read and how often someone taps a WhatsApp button, we use Google Analytics from Google. This only happens if you click "Accept" in the notice at the bottom of the site. If you click "Decline", the site loads nothing from Google Analytics.
- Google Analytics then sets the cookies
_gaand_ga_4DNJK23CNT, which recognise your browser on a later visit. These cookies are kept for up to 2 years. - Google sees, among other things, which pages you view, how you reached the site, your device and browser, and your country or city based on your IP address. Google Analytics does not store your IP address itself.
- We use this data only to improve the site. We do not use it for advertising and do not link it to your name or your WhatsApp messages.
- The statistics are kept for up to 14 months.
- Google may process this data in the United States. Google is covered by the EU-US Data Privacy Framework.
We remember your choice in your browser for a year, without a cookie. To change it, click "Cookie settings" at the bottom of any page. If you withdraw your consent, the site removes the Google Analytics cookies.
Hosting
The website runs on a server from Hetzner, a German hosting company. With every visit the server receives technical data such as your IP address and the page you request. This is needed to send you the page. The server does not keep a log of visits.
When you contact us
If you send us a WhatsApp or an e-mail, we receive the details you share: your name, your phone number or e-mail address and what you write to us, such as your travel dates and the number of people.
- We use these details only to answer your question and arrange your course or trip.
- WhatsApp is a Meta service. Messages sent through WhatsApp are also covered by WhatsApp's privacy policy.
- We do not sell your data or share it for advertising.
When you dive with us
Before a dive activity you fill in the PADI medical statement. If you take a PADI course, we pass the details needed for your registration and certification on to PADI. We keep your data no longer than your booking and the law require.
Links to other websites
The site links to other services, such as WhatsApp. If you follow those links, that service's privacy policy applies.
Your rights
You can always ask us which data we hold about you, and ask us to correct or delete it. Just e-mail booking@belowzerodivers.com. If you live in the European Union and disagree with how we handle your data, you can complain to the data protection authority in your country.
Changes
If anything changes in how we handle data, we update this policy. The date at the top shows when it was last changed.